Frequently asked questions (FAQ)

questions fréquemment posées (FAQ) – wavy24.de

1. Combien of time dure the shipping ?

in général, we expédions your order in a period of 1 to 2 jours ouvrables after receipt of the payment. the period of shipping in Allemagne (continent) is generally of 2 to 5 jours ouvrables.

2. Quels modes of payment are offered ?

you can payer easily and in toute safety by :

  • PayPal

  • Carte of credit (Visa, MasterCard, American Express)

  • Carte of debit

  • Virement bancaire advance

3. where Wavy24 livre-t-il ?

we livrons actuellement only on the continent German. the shipping vers the îles allemandes or to abroad n’is malheureusement pas possible for the moment.

4. Quels are the frais of shipping ?

the frais of shipping exacts you seront specified when of the order. À partir of a certain montant of achat, we proposons the shipping gratuite – you trouverez the details in your cart.

5. Comment puis-je annuler or modifier ma order ?

Tant that your order n’a pas encore Summer shipped, you can we contacter by e-mail to the address kontakt@wavy24.de. we ferons of our mieux for take in compte your modifications quickly.

6. Comment works the return ?

you bénéficiez of a droit of withdrawal of 14 jours. Si a product ne you is suitable pas, you can we the retourner to your frais. the product doit be inutilisé, in son emballage of origine and sealed (for the products hygiene). more information are available in our terms of withdrawal.

7. Que faire si mon parcel arrive damaged or incomplet ?

Veuillez we contacter from that possible to kontakt@wavy24.de in indiquant your number of order and, si possible, a photo of the parcel. we trouverons quickly a solution.

8. Dois-je create a compte client for commander ?

No, you can aussi commander in tant qu’invité, without create of compte. a compte offre cependant avantages such as a processus of order more fast and a aperçu of your commandes placed.

9. Comment contacter the customer service ?

you can joindre our team of support to tout moment by e-mail to the address kontakt@wavy24.de. we we strive of answer to your demande in the 24 heures (jours ouvrables).

10. where puis-je trouver more information on the protection data ?

all the information concernant the gestion of your data se trouvent in our Statement of privacy.